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SAP Knowledge Base Article - PreviewSymptom
- Missed or rejected calls are not being recorded in SAP Service Cloud Version 2.
- When an agent receives an incoming call and a 'NOTIFY' payload is sent to SAP CX V2 (Service Cloud V2), but the agent does not accept the call, no Phone Call record is created.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Service Cloud Version 2 all versions
Keywords
missed call, rejected call, phone call not recorded, CTI widget, NOTIFY payload, END payload, phone call activity, SAP Service Cloud V2, interaction statistics, call record , KBA , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , Problem
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