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SAP Knowledge Base Article - PublicSymptom
Candidates receives an incorrect email when the Job Application is automatically moved to the Requisition Closed status after having the Job Requisition closed.
The incorrect email would be the status trigger email from the latest status. This will occur even if there's no email associated with the Requisition Closed status.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Job Application is moved from New Application to Requisition Closed
- The New Application status email will be triggered (Despite being already triggered once)
Resolution
The issue is currently being investigated by SAP Software Engineering team.
Keywords
email, triggered, incorrect, status, closed, closing, requisition , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions
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