SAP Knowledge Base Article - Public

3602183 - ROOE candidate is unable to view the current onboarding tasks, only old tasks in previous process are visible

Symptom

A Rehire With Old Employment candidate is unable to view the current onboarding tasks. Instead, only the old tasks in previous process are visible.

Environment

SAP SuccessFactors Onboarding

Cause

The process status of the previous process is still Open. 

Resolution

  1. Navigate to Manage Data >> Process
  2. Search with user id to find previous process
  3. Observe that the process status is still Open.
  4. Click on Take Action >> Make Correction
  5. Update Process Status to Completed.

Keywords

Onboarding, Rehire, Tasks, Process Status, Open, Completed, ROOE, Rehire With Old Employment , KBA , LOD-SF-OBX-RHE , Recruit to Hire Tool , Problem

Product

SAP SuccessFactors Onboarding all versions