SAP Knowledge Base Article - Public

3602254 - Download Document feature generates .html file which when opened throws 500-Internal Error

Symptom

Downloading a candidates document in the new Applicant Workbench using "Download Document" feature generates an .html file which, when opened, displays a '500 - Internal Server Error' message.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

 

  1. Goto Recruiting
  2. Goto any Requisition
  3. Scroll to any candidate 
  4. Click the ellipses under their name to pull up action menu
  5. Select "Download Documents"
  6. Select all documents
  7. Download and save the file 
  8. Open the file - it is just an html file with an error message

 

Cause

This is an OpenText issue which is a third-party tool. This was analyzed by the error which was generated on initiation of session from OpenText to our Company.

Resolution

Report to customer highlighting the error logs that were obtained while creation of session from OpenText to SAP and ask them to create an incident with OpenText team for resolution of issue.

Keywords

Download, Document, Internal Error, 500, html , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting 2505