Symptom
Downloading a candidates document in the new Applicant Workbench using "Download Document" feature generates an .html file which, when opened, displays a '500 - Internal Server Error' message.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Goto Recruiting
- Goto any Requisition
- Scroll to any candidate
- Click the ellipses under their name to pull up action menu
- Select "Download Documents"
- Select all documents
- Download and save the file
- Open the file - it is just an html file with an error message
Cause
This is an OpenText issue which is a third-party tool. This was analyzed by the error which was generated on initiation of session from OpenText to our Company.
Resolution
Report to customer highlighting the error logs that were obtained while creation of session from OpenText to SAP and ask them to create an incident with OpenText team for resolution of issue.
Keywords
Download, Document, Internal Error, 500, html , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem