SAP Knowledge Base Article - Public

3602289 - "Unable to connect, please ensure that your connection details are correct...." error happens when creating import data connection based on Hana

Symptom

  • "Unable to connect, please ensure that your connection details are correct...." error happens when creating import data connection based on Hana
  • When collecting har file, below error message could be found
    SAP DBTech JDBC: Cannot connect to jdbc:sap://VirtualHost:VirtualPort [Unknown host VirtualHost:VirtualPort] 

Environment

  • SAP Analytics Cloud 2025.x.xx

Reproducing the Issue

  1. Login SAC.
  2. Click Connections.
  3. Create a import connection based on Hana data source.
  4. Input virutal and port for Host which is maintained in SCC Cloud to On-Premise.
  5. Click Create then faces below error message.
    "Unable to connect, please ensure that your connection details are correct...."

Cause

It is necessary to input actually Hana host and port in Host.
Import Data Connection to SAP HANA

Resolution

Input actually Hana host and port in Host when creating connection.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

internal  , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud all versions