3602342 - Updated and Standardized Rich Text Editor in Recruiting - Recruiting Management

This KBA will cover the new Rich Text Editor (RTE) introduced as part of the 1H 2025 release, including its limitations and known issues. 

SAP SuccessFactors Recruiting Management

The Rich Text Editor has been updated across the suite and the following Recruiting pages have now the new version:

For Recruiting users:

• Agency comments
• Contact candidates
• Interview scheduling
• Job requisitions
• Offer letter creation

In Admin Center:

• Employee Referral Program Setup
• Manage Duplicate Candidates
• Manage Offer Letter Templates
• Manage Recruiting Custom Help Text
• Manage Recruiting Email Templates
• Manage Recruiting Sites

Before and After:

The new editor supports most functionality that was available in the old one, although the names or interaction pattern may have changed. Some less critical options aren't available in the SAP editor yet, such as:

• Preset paragraph and heading styles
• Uploading an image to a specific server
• Choosing different styles for list items, like square bullets or Roman numerals
• Emoticons
• The Spell Check option is no longer available on pages that use the updated editor. You can use your browser's built-in spell check function instead. For more information, refer to Deprecation of Spell Check Feature

Important details:

• The legacy Text Editor version cannot be re-enabled.
• URLs should be added with protocols like 'http:// or https:// ', 'mailto:', and 'tel:'. 
• Email hyperlinks should be added as 'mailto: xxx@sap.com'. 

Limitations:

• Not all size points are available, e.g., 16.
• Tokens do not resolve in the Preview section of the editor.
• Tokens will not be highlighted in yellow. 
• There is no Default option for Font and Size. The corresponding Default and Size are Verdana and 12.
• It is currently not possible to expand or resize the editor. The resize option will be added in future releases. Reference RCM-150941.
• With the Source Code popup open and using the Browser's Find Text function (CTRL + F), all matching text from both Source Code and editor will appear in the results. This has been confirmed as expected behavior.
• Style tags are not allowed in the text body. The new Rich Text Editor will remove this by default. For example: <style type="text/css">.pagebreak { page-break-before: always; }</style>
• Inline styles, on the other hand, are acceptable. For example: <div style="page-break-before: always">&nbsp;</div>
• The tokens will not appear to be highlighted when you try to select them, but they are actually selected. For example: When you click on CTRL + A on the text body of the RTE, all the tokens do not appear to be selected. Though, when you paste it on a notepad, you will see that even the tokens were copied. The same with selecting or highlighting the tokens and deleting them, they would still be deleted. 
• Format option dropdown is missing, i.e., Headings (h1, h2, etc.) and Paragraph style cannot be added through format section like in old text editor.
• Inconsistencies in the font style and size for headers and footers, as the Admin Center > Manage Job Posting Header and Footer utilizes the legacy editor, while the job requisition headers and footers uses the new Rich Text Editor. The legacy editor has default font and size option in the dropdown options, while the new Rich Text Editor does not. 
• Adding a hash key or hash tag in front of a word or sentence, after pressing enter results to the word or sentence becoming a heading. 
• There are no extra spaces added between Paragraph and Bulleted list. 
• Paragraphs (<p>) are treated as separate blocks and can be itemized (i.e., converted to list items). 
  These are items separated by using ENTER. These will appear with bullet points per line.  
• Line breaks (<br>) are inline, and the RTE won’t treat them as separate list items.
  These are items separate by using Shift + ENTER. These will appear with 1 bullet point for the whole text.
• The paste icon is not working in the New Rich Text Editor. 
  

Given that these behaviors are expected, you can submit an Enhancement Request: 2090228 - How to Submit Ideas for SAP SuccessFactors Products.

Known Issues:

• #1 - Offer Letter Token Font Defaulting to Verdana. Applying other font styles to the token font does not work. 
  • Workaround 1: Select the styles from the rich text editor and then insert the token. When in the rich text editor, select all the style options needed, e.g., bold, italics, font size, etc., then add the token from the token list. The style selected will apply on the token. 
  • Workaround 2: Add dummy text around the token or add the token in a text paragraph and then apply the style options. The style options will apply to the token as long as it is surrounded by text. 
  • Workaround 3: Go to source code and add the style options as html code.
    • Please note that the formatting of existing templates will not be changed or be affected by this issue. 

• #2 - Not all labels are properly translated. Rich text editor translations in Manage Recruiting Email Notification does not work for Czech language. 
• #3 - An Error message is encountered when updating the header and footer with 'Same as Internal' button. 

Patch Information: 2505p6 (27-May-25 Preview) for updated patch information in production, please see link.

• #4 - Email as PDF Attachment shows Blank Offer Letter Template. Go to any Offer Letter > Select an Offer Letter Template > Click on Preview or Next Step > Email as PDF Attachment > The Offer Letter Body shows as deleted. 

Patch Information: 2505p5 (20-May-25 Preview) for updated patch information in production, please see link.

• #5 - Missing Table Borders or Table Lines in the Offer Letter. 

Patch Information: 2505p6 (27-May-25 Preview) for updated patch information in production, please see link.

• #6 - Copy and Pasting Tables with Formatting from an external source like Excel to RTE lost their format. 
• #7 - Error 'Assertion failed: Invalid callback in addEventListener, does not exist on handler' when adding or editing Job Profile. 

Patch Information: 24-May-25 (Production) | 26-May-25 (Preview).

• #8 - Error 'XXXX has more than 4000 characters some of which may be hidden HTML characters' when editing Job Profile page of Requisition.
• #9 - Rich Text Editor Options Display in English Despite System Language Settings. 
• #10 - Images are missing from the Offer Letter in Recruiting.

All the known issues are currently being investigated by the Engineering team. 

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs. 

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