SAP Knowledge Base Article - Preview

3602350 - Understanding the Use of "Set Step to Done" and "Finish" Actions in Phases – Case Designer Configuration Behavior

Symptom

  • Users experience different behaviors when completing a phase in a case process.
  • In some scenarios, selecting "Set Step to Done" automatically progresses to the next phase, while in others, an additional "Finish" action is required.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Product

SAP Service Cloud Version 2 all versions

Keywords

Case Designer, Set Step to Done, Finish Button, Auto Progress, Phase Completion, SAP Sales Cloud V2, SAP Service Cloud V2, step configuration, form save, process flow , KBA , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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