SAP Knowledge Base Article - Public

3602396 - Error 'caseType provided is invalid' to Create Case via SAP Sales Cloud Mobile App

Symptom

Error to create a case via SAP Sales Cloud v2 app: 'caseType provided is invalid. Provide a valid caseType'.

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Login to the SAP Sales cloud app.
  2. At home page click on the + button.
  3. Select Case.
  4. Error is triggered: 'caseType provided is invalid. Provide a valid caseType'.

Resolution

Please configure the type of cases that can be created in the mobile application and define the fields displayed for each case type.

  1. Go to the User Menu, and choose Settings.
  2. Enter All Settings.
  3. Under Mobile Administration section go to Case.
  4. Choose Create.
  5. In the Case Type section, click (Add from list) to open the Add Case Type window. Select the case types that you want to add.

The selected case types appear under Case Type. Select a case type to customize its fields for the mobile application. 

See Also

Configure Case Create

Keywords

Case Type, Mobile, CaseType, Invalid, Create , KBA , CEC-CRM-MOB-ADM , Mobile Administration for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0