SAP Knowledge Base Article - Public

3602408 - Issue with SAP Analytics Cloud PDF Export Functionality

Symptom

  • In SAP Analytics Cloud, the execution of certain scripts is not completed before the export process begins when exporting a story to PDF.
  • This results in inconsistencies in the exported PDF, with some pages appearing in different forms across multiple exports.
  • Additionally, black boxes are sometimes present in the exported PDF.

Environment

SAP Analytics Cloud

Reproducing the Issue

  1. Open the story in SAP Analytics Cloud.
  2. Trigger the PDF export function.
  3. Repeat the export process multiple times and compare the exported PDFs.

Cause

The issue is caused by the use of a Timer within the story. The Timer is triggered during certain events and executes scripts such as modifying Chart dimensions. However, the execution of these scripts cannot be guaranteed to complete before the export process begins, leading to inconsistencies in the exported PDF.

Resolution

Do not use a timer when exporting PDF, otherwise the export result cannot be guaranteed.

Keywords

SAP Analytics Cloud, PDF Export, Script Execution, Timer, Inconsistencies, Black Boxes, Export Process. , KBA , LOD-ANA-AD-INF , Analytics Designer Infrastructure , Problem

Product

SAP Analytics Cloud all versions