SAP Knowledge Base Article - Public

3602583 - Incorrect Font Size in Overdue Training Reminder Notifications in the Team View

Symptom

When the overdue training reminder notification is sent from the Learning Home Page, the email template configuration is followed as expected. However, when the same notification is sent from the Team View, the font size does not match the configured size in the template.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into the system >
  2. Send an overdue training reminder notification from the Learning Home Page >
  3. Observe that the email template configuration is followed correctly >
  4. Send the same notification from the Team View >
  5. Notice that the font size does not match the configured size in the template.

Cause

The email template utilizes the <font> HTML tag to set the font size. The <font> tag is a deprecated tag and can result in unexpected behavior when input into the RichTextEditor.

When the custom template is used via the Learning Home Page or Team View bulk overdue nudge, the template content does not get processed through a RichTextEditor before being sent. However, the individual nudge allows the manager to edit the email content by passing the content into a RichTextEditor. The RichTextEditor then removes the <body> tag included in the email content.

This behavior is inherent to the underlying tinyMCE library of the RichTextEditor and is not something SuccessFactors Learning controls. This behavior is consistent with the CKEditor RichTextEditor. 

Resolution

As a solution, we suggest replacing the <font> tag with the CSS fonts.

Keywords

overdue training reminder, notification, font size, learning home page, team view, 1H2025, custom template , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions