SAP Knowledge Base Article - Preview

3602765 - Error: Failed to connect to smtp server in SAP Customer Data Cloud Email Provider Settings

Symptom

  • An error occurs when attempting to send a test email from the SMTP Provider settings screen in SAP Customer Data Cloud.
  • The error details suggest an issue with the SSL/TLS certificate
  • Below are the error messages:
    • Failed to connect to smtp server, An error occurred while attempting to establish an SSL or TLS connection.
    • The host name (###.###.###.###) did not match any of the names given in the server's SSL certificate


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Environment

  • SAP Customer Data Cloud
  • Email Providers

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, SMTP Provider settings, test email, TLS connection error, SSL certificate, hostname, IP address, useTls, unencrypted connection, secure connection. , KBA , CEC-PRO-SYS , System (Network, Performance, SMTP, Rate Limits, Latency) , Problem

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