Symptom
- An error occurs when importing a file using the Import Data tool: "Error occurred while trying to scan the file xxxxxx.zip for virus. The status returned by virus scan service was 400."
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Login and go to Learning Administration
- Go to Content>Import Content>Add new content
- Select a file and proceed
- The import failed with error
Cause
- The nested zip file is password protected or the file is corrupted.
- The nested zip files smaller than 10MB will go through anti-virus scan, and if no viruses are found, then they can be uploaded. (The larger nested zip files are not allowed and will not be processed.)
- Password protected files can not pass the anti-virus scan.
Resolution
- This is working as expected. Please contact content provider to fix the file or remove password protection.
- Note: Modifying file contents can cause issues if certain file structures are required such as for AICC/SCORM courses. It is outside of the SAP Support scope to assist with altering 3rd party files. Please work with your vendor for assistance.
See Also
3347437 - Importing nested zip files - "A nested zip file detected on the file zip" error
Keywords
Import Data tool, Error, Virus Scan Service, Status 400, Password Protected, Corrupted File, Nested Zip File. , KBA , LOD-SF-LMS-CNT , Content , Problem
Product
SAP SuccessFactors Learning all versions