SAP Knowledge Base Article - Public

3602810 - Single Record Approval workflow is not triggered and shows as Not Required when created from Quick Create after 1H 2025 release

Symptom

As of 1H 2025 release, we introduced Quick Create on Time Sheet UI for time tracking customers.

It is noticed the time record that requires individual approval (Single Record Approval) cannot trigger workflow when it is created from Quick Create popup with Apply Planned Time checkbox selected. 
A Single Record Approval should be set to To be Approved status after it is saved on Time Sheet UI, but now it is shown as Not Required status. 
This currently happens only with Legacy Week period time sheets.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Time Tracking

Reproducing the Issue

  1. Navigate to Time Sheet UI.
  2. Click on Create button that is newly introduced with 1H 2025.
  3. Select Recordings to enable the Create Recordings dialogue popup.
  4. Select Apply Planned Time checkbox.
  5. Select a time type that requires single record approval.
  6. Save and then the recorded singe record becomes Not Required status without workflow triggered properly.
    Correctly, it should be in To be Approved status and trigger workflow.
  7. Several minutes later, the Not Required single record may become To be submitted.
    But this is still wrong, it should be To be Approved status as soon as it is saved with workflow triggered.

Resolution

This is a known situation. Our engineers are working on a fix and trying to have this solved before production release. 

As a workaround before the fix is ready, please consider

  • either not selecting Apply Planned Time checkbox from Quick Create popup when recording with a time type that requires single record approval;
  • or directly recording via the Record button on the right side daily details section.

Keywords

INC12567688, KI2505, sra, single, record, approval, workflow, approve, records, attendance, request, attendancerequest, singlerecordapproval, create, quick, item, ID, Not Required, To be submitted, To be Approved , KBA , LOD-SF-TTR-TMS , Time Sheet , Known Error

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Time Tracking all versions