SAP Knowledge Base Article - Public

3602973 - Rehire Error Using "Add New Hire to Onboarding" - Onboarding

Symptom

Error message, "Unable to insert data due to a server error. Please try again," occurs when attempting to add an inactive user for rehire to the onboarding process through the "Add New Hire to Onboarding" page. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to the "Add New Hire to Onboarding" screen.
  2. Create a new onboardee record for a new hire. Ensure the email used matches the business email associated with an inactive employee.
  3. Click on "Provide Additional Data."
  4. An error message appears: "Unable to insert data due to a server error. Please try again."

Cause

The issue occurs because the username is already in use within the system, as indicated by error code 3 in the backend logs.

Resolution

The "Add New Hire to Onboarding" feature does not check for rehire, so if the provided email matches an existing one, this error occurs. An enhancement request is needed to add rehire checks for manual onboarding. 

See Also

2942697 - Error Unable to insert data due to a server error. Please try again. When initiating manually - Onboarding

Keywords

Onboarding, rehiring, server error, unable to insert data, username in use, error code 3, add new hire to onboarding, manual onboarding, Rehire, OBX , KBA , LOD-SF-OBX-MAN , Manual Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions