SAP Knowledge Base Article - Public

3602988 - Application error in Compensation Information Portlet -1H 2025

Symptom

  • Users encounter an application error when navigating to the Compensation Information section within SAP SuccessFactors Employee Central.

  • The error prompts users to refresh the page or search the Knowledge Base.

  • Reloading the page and clearing browser cache do not resolve the issue.

  • The error appears across multiple users and environments.

  • It prevents entry of data.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to an employee's profile
  2. Scroll down to the 'Compensation Information' section and encounter the application error
  3. Acknowledge the error and observe that all portlets load except for 'Compensation Information'

Cause

A custom association in the data model (e.g., between Geographic Pay Zone and Pay Range) is incompatible with changes introduced in the 1H 2025 release.

Resolution

  • SAP engineering is addressing the issue through a code fix planned for release 2505p4(13-May-25 Preview) 

Workaround:

  • Remove or modify the association causing the error until the fix is deployed.

See Also

2287597 - SuccessFactors HCM - Patch and Product release information / Contractual Maintenance - SAP for Me

2315202 - Employee Central - Data Model XML & UI - SAP for Me

Keywords

SAP SuccessFactors, Employee Central, Compensation Information Portlet, Application Error, errorId=d3350478-57bc-41d9-a429-4ba65eef5a37, Portlet Loading Issue, KI2505. , KBA , LOD-SF-EC-CMP , Compensation Information & One-Time Bonus , Problem

Product

SAP SuccessFactors Employee Central 2505