3603134 - Error During Execution of Request Sales Order Pricing from SAP Business Suite

• An error occurs during the execution of the Integration flow - Request Sales Order Pricing from SAP Business Suite.
• Error "The pricing request cannot be processed in External System | Error duing proxy processing (PART UNKNOWN (NULL) )" during request pricing
• The final response is "Please enter sold-to party or ship-to party".

• Integration of C4C with ERP
• SAP Cloud for Customer

1. Go to the Sales work center.
2. Go to the Sales Orders work center view.
3. Search an open the Sales Order ID 123456 (123456 means a generic Sales Order ID).
4. Simulate

Error: The pricing request cannot be processed in External System | Error duing proxy processing (PART UNKNOWN (NULL) ).

1. Go to the Administrator work center.
2. Go to the General Setting work center view.
3. Open the Web Service Message Monitoring under System Administration
4. Select query All
5. Search for message ID
6. Click on View > Response Payload

Error:  "Please enter sold-to party or ship-to party". 

The communication arrangement for Pricing in Sales Order Replication Scenario in C4C is incorrect. It is pointing to PricingInformationRequest?sap-client= in the service URL of the Communication Arrangement, whereas the correct one should be ExternalSalesDocumentDataQuery_.

To resolve the issue, please follow the steps below:

1. Go to the Administrator work center.
2. Go to the General Setting work center view.
3. Search and Open the Communication Arrangement for Pricing in Sales Order Replication Scenario.
4. Click on "View All".
5. Go to the Technical Data facet.
6. Click on "Edit Advanced Settings".
7. Correct the service URL to point to ExternalSalesDocumentDataQuery_ instead of PricingInformationRequest.
8. Click on Save and Reactivate.
9. Test and confirm the solution.

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