SAP Knowledge Base Article - Public

3603283 - "Personal Data Collection" Step is Not Generated for New Hire - Onboarding

Symptom

"Personal Data Collection" step is not generated after completing "Review New Hire Data" step.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Assignee has completed the "Review New Hire Data" step
  2. But "Personal Data Collection" step is not generated

Cause

No valid manager maintained in the ONB2Process Object. 

Resolution

  1. Navigate to "Manage Data" and select Process
  2. Use the candidate's user ID to search
  3. Click on "Take Action" and choose "Make a Correction"
  4. Ensure that the valid manager is maintained, and then save the changes
  5. Go back to Onboarding Dashboard and restart the onboarding process

See Also

Keywords

Onboarding, New Employee, Access Issue, Next Steps, Personal Data Collection , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions