Symptom
"Personal Data Collection" step is not generated after completing "Review New Hire Data" step.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Assignee has completed the "Review New Hire Data" step
- But "Personal Data Collection" step is not generated
Cause
No valid manager maintained in the ONB2Process Object.
Resolution
- Navigate to "Manage Data" and select Process
- Use the candidate's user ID to search
- Click on "Take Action" and choose "Make a Correction"
- Ensure that the valid manager is maintained, and then save the changes
- Go back to Onboarding Dashboard and restart the onboarding process
See Also
Keywords
Onboarding, New Employee, Access Issue, Next Steps, Personal Data Collection , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem
Product
SAP SuccessFactors Onboarding all versions