Symptom
This KBA describes how to replace the damaged product &1 with a different new product &2 in the replacement process of sales returns.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Sell Product HD-&1.
- The product gets damaged after the sales.
- Attempt to replace the damaged product with Product &2.
Cause
Resolution
- Select the returns order in the "Manage Customer Returns - Version 2" app, and then click the "Determine Refund" button.
- In the "Determine Refund" page, under the "Items to be refunded" tab, if the returns order hasn't yet been refunded, there will be the option to input a different material. Do not change the material until the replacement order has been generated. This will lead to inconsistency.
See Also
Keywords
Replacement Process, SAP S/4HANA Cloud Public Edition, Sales Order Management and Processing, Product HD-T10022U, Product HD-T10022UF, Manage Customer Returns, Determine Refund, Replacement Order. , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem
Product
SAP S/4HANA Cloud Public Edition all versions