SAP Knowledge Base Article - Public

3603679 - Character limit in product description

Symptom

When adding text to the product description within the product, an error occurs:  'Text too long'.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Go to setup
  2. Products
  3. Search product
  4. Select translate item
  5. Select dictionary
  6. Copy long text into Description

Cause

The error occurs when the character limit for the product description exceeds 3000 characters.

Resolution

Limit the product description to under 3000 characters.
A new, user-friendly error message is being developed to notify users of this restriction.

Keywords

Character limit, Product description, 3000 , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ all versions