SAP Knowledge Base Article - Public

3603727 - Cart is empty shown when landing on quote page

Symptom

  • After updating or adding a product, the product table in the quote displays "Cart is Empty" even though there are products in the cart.
  • After updating or adding a product, the product table is displayed in second page.

Environment

SAP CPQ

Reproducing the Issue

  1. Create a quote with multiple products.
  2. Add more products through quick add.
  3. "Cart is Empty" message is thrown.

Cause

The issue is caused by a bug in the system which returns an incorrect page for items, creating the "Cart is Empty" message.

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates. The current workaround is to refresh the page when the issue occurs.

See Also

Keywords

SAP CPQ, Cart is Empty, product update, bug, refresh page, workaround , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ all versions