SAP Knowledge Base Article - Public

3603777 - SAP CX AI functionality is unavailable in SAP CPQ

Symptom

  • SAP CX AI functionality in SAP CPQ is inaccessible. 
  • The issue occurs when users log into a quote and attempt to use the SAP CX AI feature by clicking on the bulb button.

Environment

SAP CPQ integrated with CX AI

Reproducing the Issue

  1. Log into a quote.
  2. Click on the bulb button.
  3. Observe that the SAP CX AI functionality is inaccessible.

Resolution

For strategic reasons, SAP CPQ will no longer support the CPQ CX AI integration. Further guidance and updates will be provided through our official help pages.

Keywords

SAP CPQ, SAP CX AI, Integration , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions