SAP Knowledge Base Article - Preview

3603861 - Application Error When Saving Configure Custom Navigation in SAP SuccessFactors

Symptom

  • When clicking the Save button in Configure Custom Navigation, an error message is displayed in a pop-up window: "An application error occurred. Please try again later, or notify support if the issue keeps occurring."
  • Followed by these sample error logs: "errorId=null, timestamp=null, errorMessage=Cannot read properties of undefined (reading 'refocusRef'), errorName=TypeError, server=xxxxxxx,xxxxxxxxxxxxxxxxx..."

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    Environment

    SAP SuccessFactors HCM 2505

    Product

    SAP SuccessFactors Platform all versions

    Keywords

    KI2505, An application error occurred. Please try again later, or notify support if the issue keeps occurring., WEF-164015, Save Button, INC12389965, Configure Custom Navigation, 1H 2505 , KBA , LOD-SF-PLT-NAV , Custom Navigation , Known Error

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