Symptom
When creating a new Installment Plan in C4C, the system automatically selects all documents at once and there is no option to deselect all documents by default.
Environment
- SAP Cloud for Customer
- SAP Cloud for Customer Integration with Utilities
Reproducing the Issue
- Go to the Utilities work center.
- Go to the Contract Accounts work center view.
- Search and open the Contract Account 123456 (where 123456 represents the Contract Account ID).
- Go to the Installment Plans tab.
- Click on "New".
- The screen to create Installment Plan opens.
- All the Open Items are selected by default.
- Click the Checkbox under the list of Open Items.
The Open Items are still selected.
Cause
This is the standard behavior of the system.
Resolution
When creating a new Installment Plan, all the open items will be selected as per the KBA 3061273 - Creating Installment Plan - Utilities. However, according to the standard design of the system, there is no standard option to deselect all open items at once.
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available (C4C)
Keywords
C4C, Installment Plan, deselect, default, open items, Utilities, standard behavior. , KBA , LOD-CRM-IND-UTL , Utilities , How To