3603928 - Unable to Deselect All Items While Creating Installment Plan in C4C

When creating a new Installment Plan in C4C, the system automatically selects all documents at once and there is no option to deselect all documents by default.

• SAP Cloud for Customer
• SAP Cloud for Customer Integration with Utilities

1. Go to the Utilities work center.
2. Go to the Contract Accounts work center view.
3. Search and open the Contract Account 123456 (where 123456 represents the Contract Account ID).
4. Go to the Installment Plans tab.
5. Click on "New".
6. The screen to create Installment Plan opens.
7. All the Open Items are selected by default.
8. Click the Checkbox under the list of Open Items.

The Open Items are still selected.

This is the standard behavior of the system.

When creating a new Installment Plan, all the open items will be selected as per the KBA 3061273 - Creating Installment Plan - Utilities. However, according to the standard design of the system, there is no standard option to deselect all open items at once.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available (C4C) 

C4C, Installment Plan, deselect, default, open items, Utilities, standard behavior. , KBA , LOD-CRM-IND-UTL , Utilities , How To