SAP Knowledge Base Article - Public

3603964 - Issue with Uploading Customer Sales Returns via Fiori Tile "Import Sales Document" in SAP S/4HANA Cloud Public Edition

Symptom

  • Inability to upload customer sales returns using the Fiori tile "Import Sales Document".
  • The system displays the error: "App could not be opened either due to an incorrect configuration or a missing role assignment."
  • All necessary roles, business roles, and business catalogs are correctly assigned, yet the issue persists.

Environment

Sales Document Import from Spreadsheet (Public Cloud)

Reproducing the Issue

  1. Enter Tile Name- Import Sales Document.
  2. Select Customer Return.

Resolution

Add the business catalog "SAP_SD_BC_CUSTRET_IMPORT_PC" to one of the business roles of the business user.

Keywords

SAP S/4HANA Cloud Public Edition, Import Sales Document, customer sales returns, upload issue, incorrect configuration, missing role assignment. , KBA , SD-SLS-IMP-SPR-2CL , Sales Document Import from Spreadsheet (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions