3604064 - How to Submit Service Catalog Request for APM DB Restore/Refresh - SAP SuccessFactors Agent Performance Management

This Knowledge Base Article guides how to create Service Catalog Request for SPM - ICM DB restore Request.

• It is recommended to refresh a test or a development environment with a copy of the database from a production environment.
• A Database Restore Request may take 24–48 hours (minimum) to process. The actual restore time depends on the size of the database.

Prerequisites:

• How to get access to Service Request: In SAP for Me, to create a Service Request for common tasks, users must have two authorizations enabled for their SAP for Me profile to access this feature:
   
  • Display Service Requests.
  • Create Service Requests.
    
    

         Cloud Admin can provide the authorizations. Here is a how-to video showing details:How Administrator Can Add Service Request Authorizations to Users in SAP for Me.

• Steps to Submit a Service Request: The steps to acquire access and navigate to the Service Catalog page are explained in following Knowledge Base Article: 
  3302846 - Incentive Management: How-To Submit a Service Catalog Request
   

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Sales Performance Management
  
  
  • Agent Performance Management

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