SAP Knowledge Base Article - Public

3604347 - Employment Status in Job Information Not Updating in Real-Time - SAP SuccessFactors Employee Central

Symptom

  • In SAP SuccessFactors Employee Central, the employment status in job information does not update in real-time according to the employee's local time zone.
  • The issue occurs even after changes have been made in the HRIS Sync job from the Provisioning side by enabling the option "Use the local time zone of the user to set the effective start date."
  • The employee status on the Job Information page does not update immediately after the employee becomes inactive in the system. 
  • Employee Profile Status is updated in real-time as per the HRIS Sync Job configuration.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. An employee raises a resignation request.
  2. All approval steps are completed successfully.
  3. The employee becomes inactive in the system as per last working date and time zone.
  4. However, the Employee Status on the Job Information page does not update immediately.

Cause

Employee Central portlets will respect the Effective Date of the instance, which is according to the Data Center.

Resolution

To check the time zone of the system, click on "Show Version Information" under the picture icon in the right up corner of the system.

As the user will be inactive as per their time zone, they will not be able to login in the system after the termination is approved.

In case this is important to your business, we encourage you to submit an idea for SAP SuccessFactors Products to have this functionality considered within future development cycles – you can do this on our Customer Community Portal at http://community.successfactors.coIfm/. For detailed steps on How to Submit Ideas for SAP SuccessFactors Products, please refer to KBA ##2090228.

Keywords

SAP SuccessFactors, Employee Central, employee status, real-time update, HRIS Sync, time zone, Job Information, inactive status, resignation request, Australian employee, Sync job, hourly updates, three times daily, timezone offset, preferred tenant time zone, employee central effective date, time zone HRIS Sync , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC , Employee Central , LOD-SF-EC-JOB , Job Information , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions