SAP Knowledge Base Article - Public

3604398 - Survey App is missing

Symptom

When adding Apps to a Business Role, the App for Survey Service is missing. 

Environment

  • SAP Sales Cloud Version 2
  • SAP Sales Cloud and SAP Service Cloud Version 2 

Reproducing the Issue

  1. Go to the User Menu.
  2. Go to Settings.
  3. Navigate to Users
  4. Navigate to Roles.
  5. Open a Business Role.
  6. Add sap.crm.service.surveyService. 
  7. After adding it, notice that there is no Survey App in the List. 

Cause

This is the expected system behavior. 

Resolution

Survey App is available for the Service surveyDesignService, this is for the Survey designtime.

surveyService is the Service for the Survey Execution or runtime, which doesn't have App for it.

Keywords

Apps , Roles , User , List , Not Available , Missing , KBA , CEC-CRM-SUR , Surveys for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0