Symptom
After customizing the SystemEnrollmentNotification template to include the <&CANCELLATION-REASON/> (Schedule Cancellation Reason) token, when the admin cancels a class, the token does not provide any information.
Environment
SAP SuccessFactors Learning
Cause
The SystemEnrollmentNotification uses the ENROLLMENT token set which is used across different templates and include.
Resolution
This is expected behavior of the system as the admin does not select a cancellation reason while using the Cancel option of a class. Please raise an enhancement request as per KBA 2090228.
Keywords
notification, template, cancellation, reason, cancel, class, admin, action, SystemEnrollmentNotification, no, data, filled, fill , KBA , LOD-SF-LMS-NOT , Notifications , How To