SAP Knowledge Base Article - Public

3604406 - SystemEnrollmentNotification - Cancellation Reason Token Not Filling in Data

Symptom

After customizing the SystemEnrollmentNotification template to include the <&CANCELLATION-REASON/>  (Schedule Cancellation Reason) token, when the admin cancels a class, the token does not provide any information.

Environment

SAP SuccessFactors Learning

Cause

The SystemEnrollmentNotification uses the ENROLLMENT token set which is used across different templates and include.

Resolution

This is expected behavior of the system as the admin does not select a cancellation reason while using the Cancel option of a class. Please raise an enhancement request as per KBA 2090228.

Keywords

notification, template, cancellation, reason, cancel, class, admin, action, SystemEnrollmentNotification, no, data, filled, fill , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning all versions