SAP Knowledge Base Article - Preview

3604465 - Error for Guest Users in Assisted Service Module

Symptom

The customer support team utilizes the Assisted Service Module to execute operations such as order cancellations and refunds. However, a challenge arises with guest users' orders, as the ASM session cannot be emulated for these users due to their accounts having the loginDisabled flag set to true.

When the customer support team needs to work on a guest user's order they would search for an order number in ASM, but they get the error:

Cannot emulate customer with disabled login and/or deactivated account

 


Read more...

Environment

  • SAP Commerce
  • SAP Commerce Cloud

Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

assisted service module, asm, guest users, customer emulation, disabled login, deactivated account, LoginDisabled flag, ccv2, hybris, cloud  , KBA , CEC-SCC-COM-AS , Assisted Services , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.