Symptom
The customer support team utilizes the Assisted Service Module to execute operations such as order cancellations and refunds. However, a challenge arises with guest users' orders, as the ASM session cannot be emulated for these users due to their accounts having the loginDisabled flag set to true.
When the customer support team needs to work on a guest user's order they would search for an order number in ASM, but they get the error:
Cannot emulate customer with disabled login and/or deactivated account |
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Environment
- SAP Commerce
- SAP Commerce Cloud
Product
Keywords
assisted service module, asm, guest users, customer emulation, disabled login, deactivated account, LoginDisabled flag, ccv2, hybris, cloud , KBA , CEC-SCC-COM-AS , Assisted Services , Problem
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