SAP Knowledge Base Article - Public

3604502 - Allocation Number is Missing in the Customer Invoices Output Documents (For Country Israel)

Symptom

In some customer invoices, the Allocation Number is missing in the output PDF and XML. While some other invoices contain the allocation number in the output.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Open the invoice ABC, in the General tab, the Allocation Number is filled. (ABC represents the customer invoice ID)
  4. Go to the Output history, the Allocation Number is not included in the PDF as well as the output XML.

Cause

When Legal Approval is triggered, the Allocation Number is then required to be filled in the invoice. Once it is filled, the user can notify approval and update the legal approval status to approved, and then release the invoice. By this way, the allocation number of the invoice will be included in the output XML as well as the PDF.

For the invoices with legal approval as Approval Not Necessary, the Allocation Number is not required, and hence it is not included in the output XML and PDF.

Resolution

This is the current system design.

See Also

Help center document: Electronic Invoicing - Israel

Keywords

customer invoice; allocation number; output; PDF; XML; missing. , KBA , SRD-CRM-INV , Customer Invoicing , Problem

Product

SAP Business ByDesign all versions