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SAP Knowledge Base Article - PreviewSymptom
What is SAP Service Level Agreement Credit Claim?
If the communicated availability of a Cloud System falls below the agreed upon SAP Service Level Agreement (SLA), customers are eligible for a Credit Claim that would compensate the customer for unplanned downtime.
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Environment
- SAP for Me
- SAP for Me -> Systems & Provisioning - Availability
Keywords
SLA Credit, SLA violation of SAP Cloud services, SLA breach, Unavailability of Cloud Services, Verstoß gegen das Service Level Agreements, SLA Verstoß, Nichteinhaltung des SLA, keine Cloud Service Verfügbarkeit; , KBA , XX-SER-FORME , SAP for Me , How To
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