3604716 - Image Upload for Custom Card and Banner failed in SuccessFactors Learning

• Encountering an error while uploading images in Learning custom card and banner.
• The error message displayed is "Failed to upload file".
• The screen gets stuck on the three dots loading while trying to add an image to a new banner.

• SAP SuccessFactors Learning

Custom Card:

1. Log into Learning Administration.
2. Navigate to System Administration > Application Administration > Custom Cards > Add Card.
3. Enter Card Name and Title.
4. Try importing any image.
5. Observe the error message "Failed to upload file".

Banner:

1. Navigate to System Administration > Application Administration > Banners.
2. Try to create a new banner and add an image.
3. Observe the screen gets stuck on the three dots loading.

• The issue was caused due to the old legacy Common Super Domain (CSD) URL being used in the base URL in Bizx configuration in LMS.

If the LMS tenant is sealed please create a ticket with support we can create a ticket with engineering to get a script run to update the base URL from the old legacy CSD URL to the new CSD URL.

Note: To check if baseURL is correct or not please check here in the help portal: Data Center URL Changes or Sales Demo System URL Changes

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