3604716 - HCM/BIzX Header Bar Missing and/or Image Upload for Custom Card and Banner failed in SuccessFactors Learning

• The HCM/BizX Header bar is missing when navigating to Learning User or Learning Administration.
• Encountering an error while uploading images in Learning custom card and banner.
• The error message displayed is "Failed to upload file".
• The screen gets stuck on the three dots loading while trying to add an image to a new banner.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Learning

Custom Card:

1. Log into Learning Administration.
2. Navigate to System Administration > Application Administration > Custom Cards > Add Card.
3. Enter Card Name and Title.
4. Try importing any image.
5. Observe the error message "Failed to upload file".

Banner:

1. Navigate to System Administration > Application Administration > Banners.
2. Try to create a new banner and add an image.
3. Observe the screen gets stuck on the three dots loading.

• The issue is caused due to the old legacy Common Super Domain (CSD) URL being used in the base URL in Bizx configuration in LMS.

1. Go to Learning Administration > System Administration > Configuration > System Configuration > edit BIZX
2. Search for "baseURL="
3. Clear out any value after the equals sign. For example: if "baseURL=hcm4preview.sapsf.com" then update it to remove the value so it is "baseURL="
4. Now search for "metadataProviders[IDP1].value=" or "metadataProvidersIDP1.value="
5. Clear out any value after company=, for example: if metadataProviders.IDP1.value=https:// <company_url>.qa.hr.cloud.sap/idp/samlmetadata?company= <company_id>, then update it accordingly such that it is metadataProviders.IDP1.value=https://<company_url>/idp/samlmetadata?company=
6. Now select Apply Changes
7. An error will show up at the top of the screen stating what should be the proper values. Use those values to update the configuration and Apply Changes again
8. After there is no error, you may need to log out of the system for images issue to resolve

SAP SuccessFactors, Learning, Image Upload, Custom Card, Banner, Error, Failed to upload file, Loading, Base URL, Common Super Domain, CSD, URL Update, Custom Card fail, Banner upload fail, image fail , KBA , LOD-SF-LMS-TIL , Landing Page and Tiles , Problem