SAP Knowledge Base Article - Public

3604755 - Employee Responsible is Not Taken Over to The Follow-up Sales Order Created from Sales Quote.

Symptom

The Employee Responsible is manually changed in the Sales Quote and when trying to create a follow-up Sales Order, the employee responsible is fetched from the Account Master Data and is not the one maintained in the Sales Quote.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the New Business work center
  2. View: Sales Quotes.
  3. Search for sales quote ABC (ABC represents the sales quote ID).
  4. Click on the Follow-up button and select Sales Order.

You will see that Employee Responsible is not the same as the previous document.

Cause

The system will check the rules and determine the responsible employee for the sales order based on the "Involved Parties for Sales Order" maintained in Business Configuration.

Resolution

This is expected system behavior.

To verify the determination rules, please follow these steps:
1. Go to the Business Configuration work center.
2. Select the Overview view.
3. In the search field, enter "Involved Parties for Sales Orders".
4. Select Employee Responsible and click on Maintain Determination button. Here you can view the active rules for determining the employee responsible in your system.

See Also

KBA 1435056 - How to determine 'Employee Responsible' in a Sales Order

You can find more information on the Party Role Determination in a Sales Document in the following blog in the SAP Business ByDesign Community forum:

https://blogs.sap.com/2016/10/13/party-role-determination-sales-document/

Keywords

Sales Order; Sales Quote; Employee Responsible; Party Role Determination; Expected; Business Configuration , KBA , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign 2502