3604919 - Form Determination Fails After Case is Reopened — Form Missing from Case (Service Cloud V2)

• A case is created using the Agent Desktop.
• A form is correctly determined based on the selected category and filled out by the user.
• The case is saved, and the form appears as expected during the initial session.
• Later, when reopening the same case (e.g., from search or a worklist), the form is no longer visible within the case.
• The form only reappears after manually reselecting the associated category in the case details.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0 

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