SAP Knowledge Base Article - Public

3604972 - Mobile Banner Button visible on mobile app even if "Show button on banner in mobile app" is disabled

Symptom

LMS Admin has set banners in LMS. Include button is selected for banner but "Show button on banner in mobile app" is unchecked. But users can still view button on banner using mobile app.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login into BizX using support access (using desktop) and navigate to learning administration.
  2. Create new banner/edit existing banner and make sure to include button. Uncheck "Show button on banner in mobile app" setting.
  3. Login as a user using SF mobile app using android device.
  4. Navigate to Learning
  5. Check banner button is available

Note: Issue is not replicable on iOS device using SF mobile app.

Resolution

Engineering team has verified and confirmed that this issue is a product defect in Android device. Engineering team is investigating the issue to find permanent fix. 

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Keywords

sap, sf, successfactors, success, factors, learning, lms, mobile, android, banner, button, app, MOB-98534  , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Known Error

Product

SAP SuccessFactors Learning 2505