Symptom
LMS Admin has set banners in LMS. Include button is selected for banner but "
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Login into BizX using support access (using desktop) and navigate to learning administration.
- Create new banner/edit existing banner and make sure to include button. Uncheck "Show button on banner in mobile app" setting.
- Login as a user using SF mobile app using android device.
- Navigate to Learning
- Check banner button is available
Note: Issue is not replicable on iOS device using SF mobile app.
Resolution
Engineering team has verified and confirmed that this issue is a product defect in Android device. Engineering team is investigating the issue to find permanent fix.
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Keywords
sap, sf, successfactors, success, factors, learning, lms, mobile, android, banner, button, app, MOB-98534 , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Known Error