SAP Knowledge Base Article - Public

3604972 - Mobile Banner Button visible on mobile app even if "Show button on banner in mobile app" is disabled

Symptom

LMS Admin has set banners in LMS. Include button is selected for banner but "Show button on banner in mobile app" is unchecked. But users can still view button on banner using mobile app.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login into BizX using support access (using desktop) and navigate to learning administration.
  2. Create new banner/edit existing banner and make sure to include button. Uncheck "Show button on banner in mobile app" setting.
  3. Login as a user using SF mobile app using android device.
  4. Navigate to Learning
  5. Check banner button is available

Note: Issue is not replicable on iOS device using SF mobile app.

Cause

Mobile development team has verified and confirmed that this issue is a product defect in Android devices.

Resolution

Issue resolved via codefix in 1H2025 via MOB-98534 available in May/June release

Additional details are available in the following links: Product Release & Road Map Information | SAP SuccessFactors - Patch Details

Keywords

sap, sf, successfactors, success, factors, learning, lms, mobile, android, banner, button, app, MOB-98534  , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Known Error

Product

SAP SuccessFactors Learning 2505