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3605006 - Webi Intelligent Processing Server is crashing intermittently and enters into failed state

Symptom

  • Web Intelligences Processing Server goes into failed state and in enabled state after recycling.
  • Issue is observed after upgrade
  • In the auditing temp folder, there are some leftover audit temp files and the events in those files have not been committed to the ADS.
  • Auditing events from all the servers are not pushed to the audit DB
  • Even after renaming Auditing folder issue still re-occurs

  • Collected Crash Dumps following entry was observed: 
    It was caused due to below DLL 
    <Install Directory>\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\WebiCalcPlugIn\IntelWebIFunctions.DLL 

  • Following entry was observed from stack trace
    IntelWebIFunctions!BO_77IntelWorkWeek31_BO+0x168
    IntelWebIFunctions!BO_77IntelWorkWeek31_BO+0xac 



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Environment

  • SAP BusinessObjects Business Intelligence platform 4.3 SP4 Patch 3 
  • Windows
  • Microsoft SQL server as Auditing Database

 

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

wips,crash,fail,failed,enabled,audit,WebiCalcPlugIn,IntelWebIFunctions.DLL  , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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