Symptom
In My Profile page, the following error shows up in the New Candidate Experience:
internalMessage=Failed to load metadata
errorMessage=Internal error
name=Error
code=InternalError
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
Scenario 1:
- Log into RMK site
- Click on "My Profile"
- Error occurs
Scenario 2:
- Open a posted job
- Click on "Apply Now"
- Error occurs
Cause
Special characters like "_" is used for background element ID.
Resolution
Engineering are currently aware of the issue and are working on a possible fix.
Click on star to bookmark this article in order to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.
See Also
2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
Failed to load metadata, InternalError, CX, new, candidate, experience, error, CX2505, errorMessage , KBA , LOD-SF-RCM-CAN-CX , Candidate eXperience redesigned , Problem