SAP Knowledge Base Article - Public

3605105 - Error in My Profile page in the New Candidate Experience - Recruiting Management

Symptom

In My Profile page, the following error shows up in the New Candidate Experience:

internalMessage=Failed to load metadata
errorMessage=Internal error
name=Error
code=InternalError

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Scenario 1:

  1. Log into RMK site
  2. Click on "My Profile"
  3. Error occurs

Scenario 2:

  1. Open a posted job
  2. Click on "Apply Now"
  3. Error occurs

Cause

Special characters like "_" is used for background element ID.

Resolution

Engineering are currently aware of the issue and are working on a possible fix. 

Click on star to bookmark this article in order to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.

See Also

 2171560 - How to be notified of new or updated SAP Notes or KBAs

Keywords

Failed to load metadata, InternalError, CX, new, candidate, experience, error, CX2505, errorMessage , KBA , LOD-SF-RCM-CAN-CX , Candidate eXperience redesigned , Problem

Product

SAP SuccessFactors Recruiting 2505