Symptom
- When setting up the business rule for active compliance forms in Australia and United Kingdom, only the USA I-9 and E-Verify forms are visible in the "Form Type" dropdown.
- The AUS/UK compliance forms are triggering for all employee types, but the requirement is to have them only for specific employee type employees.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Australia and United Kingdom are active in Compliance Settings.
- To trigger Australia Superannuation Forms, the rule "Select Australia Compliance Configuration" has already configured.
- FieldMetaOverrideConfiguration has configured correctly in Manage Data.
- Attempt to set up the "Trigger Compliance Forms" scenario rule for AUS/UK compliance forms.
- Observe that only the I-9 and E-Verify forms are visible in the "Form Type" selection option.
Cause
This is a system design.
Resolution
AUS and UK compliance forms are triggering for all employee types is a system design. It is impossible to determine whether to trigger through the rules of the "Trigger Compliance forms" scenario.
"Trigger Compliance Forms" scenario is only for E-Verify and I-9 as help guide shows.
In the Compliance Settings > AUS/UK, there is no place to add a rule to check whether the compliance form needs to be triggered. So the compliance forms in other countries cannot be controlled by rule.
Please submit an enhancement idea to the Customer Influence for consideration, if this is an important feature/function you would like to see made in Onboarding in a future release. For how to raise an enhancement idea, refer to Would you like to shape & influence future releases of SAP Products?
See Also
- Creating a Business Rules for Australia Superannuation Forms
- Configuring Business Rules to Trigger E-Verify
- Configuring Business Rules for Triggering Form I-9
- Compliance Tasks Does Not Appear - Onboarding
- [Onboarding] How to debug issue related to UK and AUS compliance
- Onboarding Compliance Forms - is it possible to only trigger the Australian Tax File Declaration Form
Keywords
Compliance Forms, Business Rule, Compliance Forms, Australia, United Kingdom, I-9, E-Verify, Form Type, Select Australia Compliance Configuration, AUS, UK, Australia Superannuation Forms, Australian Tax File Declaration Form, UK Starter Checklist, FieldMetaOverrideConfiguration, GLOBAL_FILTER_CONFIG, OBX, Onboarding, Trigger Compliance Forms, rule scenario , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
SAP Knowledge Base Article - Public