SAP Knowledge Base Article - Public

3605193 - The External Reference is Not Copied Over from External Customer Invoice Request to Purchase Order ID field of Customer Invoice

Symptom

The External Reference field is not displayed on the Customer Invoice for the External Customer Invoice Request.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. View: Invoice documents.
  3. Search and edit ABC (ABC represents Customer Invoice ID).
  4. Navigate to Items tab.
  5. Purchase Order ID field is blank.

Cause

The External Reference ID of Sales Order appears as Purchase Order ID on Customer Invoice, not the External reference ID of the External Customer Invoice request. 

Resolution

This is the expected system behavior. It is not possible to extend the external reference ID of the External Customer Invoice Request in the customer invoice.

See Also

KBA 2619622 - External Reference missing from Invoice Request

Keywords

External Reference; External Customer Invoice Request; Purchase Order ID; Sales Order; Customer Invoice , KBA , SRD-CRM-INV , Customer Invoicing , Problem

Product

SAP Business ByDesign 2505