SAP Knowledge Base Article - Preview

3605221 - eDocument Stuck in "Acknowledged by Service" with HTTP 401 Error During PUSH Step

Symptom

  • When an eDocument is submitted, it remains stuck in the “Acknowledged by Service” status within EDOC_COCKPI
  • Upon checking the error in the Resolve Errors section, the following message is shown for the affected eDocument ID: "Error occurred while the PUSH step, detailed information: Check the destination configurations for destination '<destination_name>'. Response returned HTTP status code: 401. Check the destination configurations maintained in your BTP subaccount. If the problem still persists, create an incident in the LOLH-DRC-FND application component."


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Environment

  • SAP ERP
  • SAP S/4HANA
  • SAP Document and Reporting Compliance Service

Product

SAP Document and Reporting Compliance service all versions ; SAP ERP all versions ; SAP S/4HANA all versions

Keywords

DRC eDocument error 401, edoc_cockpit PUSH step issue, Acknowledged by Service stuck, SAP BTP destination 401, SAP DRC integration error, HTTP 401 authentication error, destination configuration issue, Resolve Errors app, TSG 3498170, Document and Reporting Compliance, BTP destination setup, technical user login failure, SAP ERP. SAP S/4HANA, SAP DRC , KBA , CA-GTF-CSC-EDO-MY , Malaysia , Problem

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