Symptom
- When switching to another work area using a link in SAP Work Zone, the navigation and sub-navigation do not adapt to the target work area.
- This issue is observed across all workspaces and templates.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP Work Zone
- SAP SuccessFactors Work Zone.
Reproducing the Issue
- Create a new workspace A;
- Create another new workspace B;
- In the workspace B, create a new workpage;
- Add text widget in the new workpage and insert link to workspace A;
- Add the workspace A and B to the nav menu;
- Navigate to the workpage in workspace B and click the link to workspace A;
- Expected: Workspace A in the nav menu should be highlighted;
Actual: Workspace B in the nav menu is still highlighted.
Cause
The issue is caused by a product defect. When clicking a link to a workspace in the work page, the highlighted item in the navigation menu is not updated.
Resolution
- A fix for this issue has been created and will be deployed on the 11th of July 2025.
- Allow 24 hours after this date for the fix to apply due to different time zones and data centers.
Keywords
SAP Work Zone, navigation, sub-navigation, workspace, link, product defect, update, refresh, DWS-16993, INC12570266, incorrect, SAP SuccessFactors Work Zone , KBA , LOD-SF-SWZ-WRK , Workspaces and Templates , Problem
Product
SAP SuccessFactors Work Zone all versions
Attachments
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