Symptom
Error message: "Error occurred while trying to get document from DMS." is received when the onbordee attempts to access signature task for a compliance form.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Onbordee access SAP SuccessFactors Onboarding system
- Onbordee start the E-Signature task for a Compliance form
- Error message appears: Error occurred while trying to get document from DMS
Cause
Onboarding Compliance Sync Job not running / running with errors in Provisioning.
Resolution
- Schedule and run Onboarding Compliance Sync Job
- Decline E-Signature initially for the affected onbordees
- Restart Onboarding
See Also
SAP Help Portal: Configuring Additional Onboarding Jobs in Provisioning
Keywords
Error, e-signature, compliance task signature, trying to get document from DMS, DMS error, Onboarding Compliance Sync Job , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding