SAP Knowledge Base Article - Public

3605271 - Error during e-Signature for Compliance task: Error occurred while trying to get document from DMS - Onboarding

Symptom

Error message: "Error occurred while trying to get document from DMS." is received when the onbordee attempts to access signature task for a compliance form.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Onbordee access SAP SuccessFactors Onboarding system
  2. Onbordee start the E-Signature task for a Compliance form
  3. Error message appears: Error occurred while trying to get document from DMS

Cause

 Onboarding Compliance Sync Job not running / running with errors in Provisioning.

Resolution

  1. Schedule and run Onboarding Compliance Sync Job
  2. Decline E-Signature initially for the affected onbordees
  3. Restart Onboarding

See Also

SAP Help Portal: Configuring Additional Onboarding Jobs in Provisioning

Keywords

Error, e-signature, compliance task signature, trying to get document from DMS, DMS error,  Onboarding Compliance Sync Job , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding