Symptom
Offer Letter tokens Font Style defaulting to Verdana in Manage Offer Letter Templates.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Recruiting
- Open a candidate's application
- Create Offer letter
- Try to update the font of token to Arial or any other font style. Click on Save draft -> Click on the added token again
- You will notice the font style defaulting to Verdana.
Cause
This is a known H1 2025 Release related issue.
Resolution
This is a known issue, currently being investigated by our Engineering team.
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For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.
Workaround: Appending a space after the inserted token, then selecting the token with space, applying the font style and then removing the space.
See Also
2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
Arial, Verdana, Offer letter, token, font, style , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem