SAP Knowledge Base Article - Public

3605297 - Offer Letter tokens Font Style defaulting to Verdana in Manage Offer Letter Templates

Symptom

Offer Letter tokens Font Style defaulting to Verdana in Manage Offer Letter Templates.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting
  2. Open a candidate's application
  3. Create Offer letter
  4. Try to update the font of token to Arial or any other font style. Click on Save draft -> Click on the added token again 
  5. You will notice the font style defaulting to Verdana.

Cause

This is a known H1 2025 Release related issue.

Resolution

This is a known issue, currently being investigated by our Engineering team. 

Click on star to bookmark this article in order to receive updates about this issue.

For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.

Workaround: Appending a space after the inserted token, then selecting the token with space, applying the font style and then removing the space. 

See Also

2171560 - How to be notified of new or updated SAP Notes or KBAs

Keywords

Arial, Verdana, Offer letter, token, font, style , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions