SAP Knowledge Base Article - Public

3605368 - Unauthorized Assertion Consumer Service Error in SAP SuccessFactors Learning

Symptom

  • An error occurs when navigating to Learning Administration from BizX.
  • The error message displayed is "Unauthorized assertion consumer service: https://******.lms.hr.cloud.sap/learning/saml/SSO@sf_idp_metadata".

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login into BizX
  2. Go to Learning Administration
  3. Below error is coming up:

    Unauthorized assertion consumer service: https://******.lms.hr.cloud.sap/learning/saml/SSO@sf_idp_metadata

Cause

The issue is caused by incorrect Assertion URLs in Provisioning.

Resolution

  1. Navigate to Provisioning.
  2. Go to Authorized SP Assertion Consumer Service Settings.
  3. Replace the incorrect URLs in the Learning with the correct ones.
  4. Test the navigation again.

See Also

KBA 3209088 - Integrating HCM/BizX and LMS/Learning Post 1H 2022 Release

Keywords

Unauthorized assertion consumer service, Error, SAP SuccessFactors Learning, Navigation, Home, BizX, Learning Administration, Provisioning, Incorrect URLs, /learning/saml/SSO@sf_idp_metadata. , KBA , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors Learning all versions