3605368 - "Unauthorized assertion consumer service" error in SAP SuccessFactors Learning

• An error occurs when navigating to Learning Administration from BizX.
• The error message displayed is "Unauthorized assertion consumer service: https://******.lms.hr.cloud.sap/learning/saml/SSO@sf_idp_metadata".

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Learning

1. Login into BizX >
2. Go to Learning Administration >
3. The following error appears: Unauthorized assertion consumer service: https://******.lms.hr.cloud.sap/learning/saml/SSO@sf_idp_metadata.

The issue is caused by incorrect assertion URLs in Authorized SP Assertion Consumer Services Settings.

1. Admin Center > Authorized SP Assertion Consumer Service Settings >
2. Find and correct the incorrect Learning URLs >
3. Example of expected values: Assertion Consumer Service > https://domain.lms.hr.cloud.sap/learning/saml/SSO | Logout Url > https://domain.lms.hr.cloud.sap/learning/saml/SingleLogout >
4. Test the navigation again.

• Authorized SP Assertion Consumer Service Settings in SAP SuccessFactors | SAP Help Portal
• KBA 3391826 - Authorized SP Assertion Consumer Services (ACS) UI in Admin Center
• KBA 3209088 - Integrating SuccessFactors BizX and Learning Post 1H 2022 Release
• KBA 2705153 - Set up Custom Navigation to Learning Administration in BizX

unauthorized, assertion, consumer, service, error, learning, access, navigation, home, bizx, administration, incorrect, url, /learning/saml/SSO@sf_idp_metadata, integration, connection, user , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS , Learning Management System , Problem

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions