SAP Knowledge Base Article - Public

3605375 - "Not mobile accessible" when accessing online learning content from mobile devices.

Symptom

Users encounter an error "Not mobile accessible" when accessing online learning content from mobile devices.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Learning Management System



Reproducing the Issue

  1. Users access the online learning content from their mobile devices.
  2. The error "Not mobile accessible" is encountered.

Cause

'Enable Mobile Access' setting on the Launch Method tab of the content object is not checked.

Resolution

  1. Open the affected item in LMS-> Online Content tab-> Select the affected Content Object-> Go to Launch Method tab.
  2. Enable the 'Enable Mobile Access' setting.
  3. Users should now be able to access the content from their mobile devices without encountering the error.

See Also

KBA 3566628 - Online Contents Can be Launched on iPad/Tablet mobile browser even Mobile Access is Disabled

Keywords

SAP SuccessFactors Learning, Mobile Access, Not mobile accessible, Enable Mobile Access, online learning content, mobile device, error, browser. , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Problem

Product

SAP SuccessFactors Learning all versions