3605408 - Characters are displayed incorrectly, or changed, when printing or sending an Offer Letter as PDf

• When exporting an Offer Letter to PDF, some characters are displayed incorrectly or are changed to different characters
• Issue occurring for Simplified Chinese, Arabic and Hindi

SAP SuccessFactors Recruiting Management

1. Generate an Offer Letter using Simplified Chinese, Arabic or Hindi
2. After previewing the Offer Letter, it is seen all characters remain the same as the template
3. After export the Offer Letter to PDF, some characters have changed 

When an offer letter is sent to print option, the PDF tool used to generate the Offer letter (PDF) is a 3rd party and uses its own format and fonts to generate the PDF. It has been observed that a few characters in Chinese, as well as in Arabic and Hindi, are not supported by PD4ML, leading to incorrect display in the exported PDF. 

As the issue is due to limitations in the PD4ML tool, the recommended workarounds are:

• Use an alternative text, if possible, for the characters that are not supported.
• Consider sending the offer letter as text, rather than a PDF

SAP SuccessFactors, Recruiting, Offer Letter, PDF Export, Chinese Characters, Incorrect Display, PD4ML. , KBA , LOD-SF-RCM-SYS , System Performance, Usability, Errors, Security , Product Enhancement