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SAP Knowledge Base Article - PreviewSymptom
- An issue arises during case creation within SAP Sales Cloud Version 2.
- When attempting to create a case within SAP Sales Cloud Version 2, users may encounter the following error message:
- Custom Logic Error: FAILED_PRECONDITION: Error: Error while parsing response data for pre-hook external hook in sap.crm.caseservice.entity.case.
- Checking the Log Details, the following can be observed: "Error raised from the connector service: outbound-data-connector.125 Failed to process outbound synchronous message "
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
SAP Sales Cloud Version 2, case creation, error, FAILED_PRECONDITION, external hook, custom logic error, precondition failure. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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