SAP Knowledge Base Article - Public

3605507 - Multiple Versions of Documents Stored in OpenText - Onboarding

Symptom

When OpenText is enabled as a Document Management System (DMS), multiple versions of both signed and unsigned documents are being pushed to OpenText.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Enable OpenText as a DMS.
  2. Initiate Onboarding from RCM and sign documents.
  3. Restart Onboarding multiple times without finishing the signature step.
  4. Observe that multiple versions of the documents are created in OpenText.

Cause

 Expected Behavior

Resolution

When Onboarding Process is restarted for a candidate (even if the candidate did not sign the documents), ONB/DMS would generate versions of all signed and unsigned documents in Manage Documents and will be seen in the OpenText UI.

See Also

Setting Up Integration with OpenText

Keywords

OpenText, Document Management System, DMS, multiple versions, signed documents, unsigned documents, Onboarding , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding all versions