Symptom
When OpenText is enabled as a Document Management System (DMS), multiple versions of both signed and unsigned documents are being pushed to OpenText.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Enable OpenText as a DMS.
- Initiate Onboarding from RCM and sign documents.
- Restart Onboarding multiple times without finishing the signature step.
- Observe that multiple versions of the documents are created in OpenText.
Cause
Expected Behavior
Resolution
When Onboarding Process is restarted for a candidate (even if the candidate did not sign the documents), ONB/DMS would generate versions of all signed and unsigned documents in Manage Documents and will be seen in the OpenText UI.
See Also
Keywords
OpenText, Document Management System, DMS, multiple versions, signed documents, unsigned documents, Onboarding , KBA , LOD-SF-OBX-ADM , Admin UI , Problem
Product
SAP SuccessFactors Onboarding all versions