SAP Knowledge Base Article - Public

3605671 - SAC Add-in gives a blank page when it's configured with several tenants - SAC

Symptom

When trying to connect to SAC Add-in, it is opening a web blank page.

Environment

SAP Analytics Cloud, add-in for Microsoft Excel
SAC Excel Add-in

Resolution

In PowerShell, the different tenants urls have to be declared between double quotes and separated by a comma AND a space after the comma :

Set-OrganizationAddInOverrides -ProductId 8a512e2b-c04e-4c06-9235-11b6cd59f584 -AppDomains  "url1", "url2"

To ensure correct syntax, you can use the attached tool of the blog SAP Analytics Cloud, add-in for Microsoft Excel – Login leads to blank screen. The tool will check the provided domains and output the correct Set-OrganizationAddInOverrides command syntax following all the rules

Keywords

SAC Excel Add-in, SAC Add-in, blank screen, tenant configuration, command, Set-OrganizationAddInOverrides, blank page , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , How To

Product

SAP Analytics Cloud all versions