SAP Knowledge Base Article - Public

3605678 - "No options are available on this page." message is displayed on Customization page of user groups in CMC

Symptom

  • In Crystal Server, when opening Customization page of any user group in CMC, "No option are available on this page." message is displayed.

Environment

  • Crystal Server 
  • Windows

Reproducing the Issue

  1. Log in CMC
  2. Navigate to Users and Groups
  3. Select any user group except Everyone
  4. Right click it and open Customization 
  5. Below message is displayed:
    • "No option are available on this page."

Cause

  • The Customization feature on user groups is working for Webi Server but not for Crystal Server.

Resolution

  • It is by default behavior in Crystal Server.

Keywords

Crystal Server, CMC, User Group, Customization , KBA , BI-BIP-CRS-FUN , Admin, Viewing & Scheduling Reports , Problem

Product

SAP Crystal Server 2020